For current pricing information, fill out a Sales Request Form and ask for Maintenance support contract information and pricing.
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Maintenance & Support Contract Information
Software Maintenance
Software Maintenance includes all new releases of the covered software product
and associated documentation. For board level products only, customers with
multiple boards may purchase one update and distribute the software to all their
sites.
Hardware Maintenance
Hardware maintenance is provided on a customer-assisted basis. EDT analyzes the
problem with the customer over the telephone. If the EDT product requires
replacement, EDT ships a replacement product via overnight delivery service.
The customer must return the defective product promptly using the same delivery
service. On-site service is available only at the System Integration Support
Services rates.
System Integration Support Services
EDT system integration support is offered to customers needing assistance
integrating EDT products in their systems. Support may be but is not limited
to custom driver modifications, FCode, hardware interfaces, or customer
application programming. *Travel expenses billed seperately at cost. Three
levels of support are available:
For current pricing information, fill out a Sales Request Form and ask for Maintenance support contract information and pricing.